In these uncertain times, your safety is our utmost concern. You may be hesitant to seek medical care, but rest assured that we are uniquely positioned to deliver high-quality care while minimizing exposure to infection.
Our endoscopy center is a controlled space, staffed by providers who understand and have experience in managing infection and disease. Providing exceptional infection control precautions is simply a daily way of life for us.
NOTE: If you are having flu-like symptoms, such as fever, chills, muscle aches, difficulty breathing, recent cough, headache, sore throat or a sudden loss of taste or smell shortness of breath, please call 911 and seek emergency care.
Please be aware that we are taking further steps to ensure your safety and comfort.
Step 1: Our Patients
- We are taking extra precautions to pre-screen patients prior to their arrival at the center. We are rescheduling any patient who does not meet our strict health guidelines.
- Patients will need to wear a protective covering over the nose and mouth, such as bandana, scarf or homemade mask.
- We will contact you the day before your procedure with specific instructions to follow upon your arrival at the door. Patient escorts will be asked to wait in their cars during procedures unless they are needed to answer questions. They will be called to pick up the patient at the front door or the designated pick-up zone and will be given discharge instructions then.
- If a patient escort needs to enter the center, they must undergo the same health screening patients will be subject to and follow all applicable center safety measures.
Step 2: Our Staff
- All center staff will undergo daily temperature checks and screenings for symptoms of illness
- Clinical and business staff will wear surgical masks at all times
- Social distancing measures have been implemented. This includes:
- limiting the number of patients in the center at any given time
- spacing out chairs so they are at least six feet apart in the waiting area
- minimizing patient touchpoints
- Visitors will be prohibited unless absolutely necessary.
Step 3: Our Center
- We follow nationally recommended best practices to keep our centers clean and safe.
- Only EPA-registered cleaning products are used, and waiting areas are cleaned at least twice a day. This includes high touch surfaces such as chair arms, doorknobs, tabletops, countertops, handles, sinks and faucets.
- We clean every procedure room both before and after every patient. In addition, we clean all of our public areas throughout the day and are minimizing traffic in those areas.
- Tissues and sanitizer will be available near the front desk.
- Our cleaning procedures adhere to the most stringent Center for Disease Control (CDC) recommendations and are regularly reviewed by both CMS (Centers for Medicare & Medicaid Services) and our accreditation organizations (AAAHC or Joint Commission).
Frequently Asked Questions
I’m worried about COVID-19. Is it safe to come to a Digestive Health Center?
Your safety is of the utmost priority for our centers’ physicians and staff. We are following all the current recommendations of the Centers for Disease Control and Prevention as well as the World Health Organization. We are constantly improving quality and patient safety at our centers.
I don’t feel well. Should I come to the Digestive Health Center?
If you are coughing, sneezing, have shortness of breath or have a fever over 100.4 degrees, please do not come to the Digestive Health Center. Instead, call your primary care physician. The same advice applies to your driver and/or family members that might accompany you to your visit.
Can I get COVID-19 from my visit?
While there is risk anywhere, we keep our Digestive Health Centers much cleaner than most other public places. Health care facilities have high infection control standards that we hold ourselves to. We are using disinfectants and safety procedures to be sure that you are as safe as possible.
I want to reschedule my appointment until it is safe. Can I do that?
We believe that we can safely care for our patients today. However, we always honor requests to reschedule our patients’ appointments.
Can you test me for COVID-19?
We do not have COVID-19 testing kits on site. Call your local health department with any questions you have regarding testing and available locations.
How do you clean your center to keep me safe?
We follow all state and national recommendations to keep our centers clean and safe. Through both CMS and our accreditation organizations (AAAHC or Joint Commission), our cleaning procedures are regularly reviewed. We clean every procedure room both before and after every patient. In addition, we clean all of our public areas every night.